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Zuvra, Nuvflo's email thread agent, drafts the initial outreach, sends it through your Gmail, schedules follow-ups, and keeps the thread moving until the case is resolved, with your team approving every send.
Refund emails are a process, not a one-off.
Most refunds die in the thread, not because the claim was weak, but because nobody drafted the second email. Zuvra treats every case as a sequence and runs it to a resolution.
- Your team rewrites the same refund email from scratch every time
- Follow-ups slip through the cracks once the thread goes quiet
- Outcomes live in inboxes, impossible to measure or improve
- A ready-to-send draft is generated the moment a case is created
- Sends through your own Gmail and keeps the full thread threaded
- Scheduled follow-ups and escalation triggers run on their own
Hi, our March statement shows two charges of $54.99 for the same subscription (Mar 3 and Mar 4). Please refund the duplicate to the original payment method. Statement excerpt attached.
Thanks for reaching out. We are looking into this and will follow up.
Following up on the duplicate charge below. Could you confirm the refund timeline? Happy to provide anything else you need.
Everything Zuvra needs to resolve a thread.
Auto-Drafted Opener
The moment a case is created, Zuvra drafts a tailored opening email ready for your review.
Sends From Your Gmail
Connect Gmail once and Zuvra sends every message from your own address, keeping the thread threaded.
Scheduled Follow-ups
If the merchant goes quiet, a follow-up is queued at the right interval. No tracking spreadsheet needed.
Escalate & Resolve
One click escalates a stalled thread or marks it resolved. Status and timeline stay in sync.
Human In The Loop
Every send is reviewable. Edit the draft, tweak tone, or send as is. You stay in control.
Thread Visibility
Pro Studio shows every active thread, its current status, and what Zuvra plans to do next.
Let Zuvra work your refund email threads for you.
Keep your brand tone, keep the final say, and let Nuvflo handle the drafts, sends, and follow-ups in between.