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Nuvflo's Chatbot AI Agent handles intake, response drafting, follow-up timing, and escalation strategy. Your team gets automated execution with policy-aware controls instead of manual one-off responses.
- Support teams repeat the same refund explanations all day
- Follow-ups are inconsistent and easy to miss entirely
- Escalation quality depends on whoever is on shift
- Case outcomes are hard to predict and harder to improve
- Captures merchant, amount, and context cleanly every time
- Agent sends targeted follow-ups on a defined schedule
- Escalation logic adapts by category and response behavior
- Pro Studio gives your team visibility on every active thread
Everything your chatbot agent needs to close cases.
Structured Intake
Captures merchant, amount, and context cleanly every time with smart field extraction.
Automated Follow-ups
Agent sends targeted follow-ups on a defined schedule—no more missed opportunities.
Smart Escalation
Escalation logic adapts by category, amount threshold, and merchant response behavior.
Agent Playbooks
Create reusable claim playbooks by merchant type, case amount, and policy sensitivity.
Policy Controls
Approve messaging styles and guardrails while the chatbot handles execution at scale.
Full Visibility
Pro Studio gives your team visibility on every active thread and case status.
Roll out your chatbot refund agent with enterprise polish.
Keep your brand tone, keep your controls, and let Nuvflo execute the repetitive parts better than manual workflows.