67%
Auto-handled cases
SOLUTION: CHATBOT AI AGENT
Deploy a refund specialist chatbot agent that actually closes cases.
Nuvflo's Chatbot AI Agent handles intake, response drafting, follow-up timing, and escalation strategy. Your team gets automated execution with policy-aware controls instead of manual one-off responses.
3 days
Avg case resolution
28%
Faster response cycle
$18,420
Monthly recoveries
Without an agent layer
- Support teams repeat the same refund explanations all day
- Follow-ups are inconsistent and easy to miss
- Escalation quality depends on whoever is on shift
- Case outcomes are hard to predict and harder to improve
With Nuvflo Chatbot AI Agent
- Structured intake captures merchant, amount, and context cleanly
- Agent sends targeted follow-ups on a defined schedule
- Escalation logic adapts by category and response behavior
- Pro Studio gives your team visibility on every active thread
Performance View
Every chatbot workflow maps to measurable recovery outcomes.
Use Studio charts to monitor whether your automated sequences are delivering faster wins or stalling in escalation.
Bot Throughput Trend
Agent drafts and follow-ups per hour across active queues.
Automation Quality
Intent accuracy94%
Policy compliance97%
Avg draft time42s
Human handoff rate33%
Conversation quality stays stable as case volume rises.
Escalation Reliability Signals
- Intake captured with full context100%
- First response delivered in-window91%
- Escalation accepted by merchant87%
- Cash recovered after escalation82%
Critical handoff events stay visible before money is recovered.
Intent Confidence by Scenario
- Subscription refunds94%
- Travel claims89%
- Billing disputes92%
- Return exceptions85%
Agent Playbooks
Create reusable claim playbooks by merchant type, case amount, and policy sensitivity.
Follow-up Orchestration
Automate retries and escalation timing so no high-value case dies in the queue.
Studio Governance
Approve messaging styles and guardrails while the chatbot handles execution at scale.
"We moved from random support-based refunds to a repeatable agent workflow. The difference was immediate: faster outcomes and less team burnout."Operations Lead, Nuvflo pilot customer
Roll out your chatbot refund agent with enterprise polish.
Keep your brand tone, keep your controls, and let Nuvflo execute the repetitive parts better than manual workflows.